Frequently Asked Questions
We've compiled a list of frequently asked questions about our services. If any of these do not answer your questions, please do not hesitate to contact us.
Electronic Medical Claims Filing
- Will my claims really get paid faster?
- Will I have to have expensive equipment and software?
- Will my patient charts ever have to leave my office?
- Will my claims really get paid faster?
Most definitely. Electronic claims are always processed before paper claims, and because of the electronic tracking methods in place, the insurance companies cannot claim they never received your claims.You will know that the insurance companies have accepted your claims within 24 hours.
Back to Top - Will I have to have expensive equipment and software?
No. In fact, you don't have to have any equipment or software at all, if you choose not to. With our specialized web-based practice management system, all of your data entry of new patients, posting of charges and payments, and statement sending can be totally outsourced.
Back to Top - Will my patient charts ever have to leave my office?
Absolutely not! Any information the billing specialist needs, he/she would contact your office manager and request it by either fax or phone. Only information that is pertinent to filing the claim is necessary. All patient information is kept in the strictest of confidentiality and is only used for billing purposes. The billing specialist will only have access to what you give them.All data is backed up on a daily basis and is stored off site. With our network of over 1500 billing centers nationwide, there will always be help available if needed for any reason.
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Patient Payment Plans
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- How much does the Patient Payment Plan™ cost?
- Does the monthly payment have to be the same amount for each patient?
- What about paperwork? Is it complicated and time-consuming?
- How much does the Patient Payment Plan™ cost?
There is no charge whatsoever to you, the doctor. It is absolutely free. The way we make money is by charging the patient a percentage of their monthly payment, plus a one-time set up fee to enter them into the system. Please contact a representative to discuss these fees for your practice.
Back to Top - Does the monthly payment have to be the same amount for each patient?
No, the program is completely flexible. You can assign whatever payment you want to each individual patient depending on their circumstances. You may have a patient who owes you $2,200, and you could put him on a plan to draft $220 out of his account for 10 months. You could also draft $100 for 22 months, or $22 for 100 months. You just need to take a look at each patient and decide how much they are able to pay and set your payments accordingly.
Back to Top - What about paperwork? Is it complicated and time-consuming?
NO, it could not be simpler. First, we will provide you with professionally designed literature that describes the Patient Payment Plan™ to your patients. Then we provide you with application forms in electronic format so that you can easily print copies for your patients. The patient fills out this easy, one page form with the information about themselves and their bank. The last step is to attach a check made out to "Complete Business Solutions" for the one time setup fee. (Please contact a representative to discuss the setup fee for your practice.) The only thing you or your office staff have to do is breathe a sigh of relief that you are finally out of the banking business, once and for all!
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Patient Well-Care
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- What is the Well Care Program?
- How does the program work?
- Can I choose the post cards the patients will receive?
- What is the Well Care Program?
The well care program is a marketing system that is designed to increase your business by reminding patients of appointments, acknowledging them on birthdays, and notifying them that it is time for their annual check ups, etc…
The program will also help you gain approval from insurance companies to join their health plans as a network provider. Insurance companies love to see that a physician is practicing “Well Care”, because it lowers the cost of healthcare. Preventative medicine is the wave of the future in the healthcare industry.
Back to Top - How does the program work? A series of well timed post cards will be sent out according to the appropriate reasons, such as birthdays, get well, we miss you, time for a check up, and so on. Your patients will be impressed that their well being is being monitored and that their doctor cares. Because of the great communication between your office and the patient, they will spread the word to their friends and family what a great doctor they have.
Also, because they are being reminded when its time to come in for preventative care, they will be more apt to call in and make an appointment! Everyone knows that a full appointment book means revenue.
Back to Top - Can I choose the post cards the patients will receive? Absolutely! There is a tremendous variety to choose from, for almost any occasion one can think of. There are cards for birthdays, holidays, get well cards, appointment reminders and even cards designed for different specialties.
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